Refund policy

Last updated: 11 October 2026

Every Halant product, tees and framed prints alike, is printed on demand, just for you, after you place your order through our print-on-demand fulfilment partner. Because nothing is pre-made, we can't accept returns for change of mind, but we will always make it right if something is wrong on our side.

1. Cancellations

Because every order goes to print quickly, you can cancel within 2 hours of placing it, or before it goes to print, whichever comes first. Email support@halant.in or message us on WhatsApp +91 94149 87594 with your order number. Once printing has started, the order can't be cancelled.

Approved cancellations are refunded in full to your original payment method.

We may cancel an order ourselves (and refund it in full) if the item is unavailable, the pincode can't be served, the product was listed at an obviously wrong price, or the order looks fraudulent.

2. Damaged, defective, misprinted or wrong item: free replacement

If your order arrives damaged, defective, misprinted, or isn't what you ordered:

  1. Contact us within 7 days of delivery at support@halant.in or on WhatsApp +91 94149 87594 with your order number.
  2. Share a continuous, uncut unboxing video that starts with the sealed package and shipping label in view and ends with the product, plus clear photos of the issue. For framed prints, also photograph the outer box.
  3. Keep the original packaging until your claim is closed.

Once your claim is approved (usually within 2–3 business days), we send a free replacement, which is dispatched within 2–4 business days. If a replacement isn't possible, we issue a full refund to your original payment method.

We can't approve claims without an unboxing video, because our print partner needs it to verify transit damage. Claims raised more than 7 days after delivery are not eligible.

The following are not treated as defects:

  • Measurement differences within ±0.5 inch for apparel or ±0.25 inch for frames (standard manufacturing tolerance).
  • Slight colour variation between your screen and the printed product, and minor reflections on glossy laminate.
  • Damage caused while opening the package with scissors or blades.

If the parcel looks damaged or tampered with at delivery, please note it with the courier (or refuse delivery) and tell us right away.

3. Size changes and change of mind

Every product is made to order for you, so we can't take back an item for a size change, change of mind, a different colour or design preference, or an order placed by mistake.

Paid size swap (tees only): if your tee doesn't fit, message us within 7 days of delivery and we'll print and ship the new size for a flat ₹349 (covers printing and shipping). You keep the original tee. Please check our Size Chart before ordering.

Framed prints come in fixed sizes (A4 / A3), so a wrong size choice can't be swapped or returned.

Lost, delayed or undelivered orders

  • Lost in transit: if the courier confirms your parcel is lost, or it isn't attempted for delivery within 15 days of dispatch, we'll reship for free or refund in full, your choice.
  • Returned to us: if a parcel comes back because of an incorrect or incomplete address, or because you couldn't be reached after repeated delivery attempts, we can reship it for ₹100 or refund the order value minus ₹100 (the shipping cost already paid).
  • Unserviceable pincode or no delivery attempt by the courier: full refund.

How refunds are paid

All orders on Halant are prepaid (we don't offer Cash on Delivery). Approved refunds are made to the original payment method (UPI, card, net banking or wallet) within 5–7 business days of approval. Your bank may take a few extra days to show the credit. We don't charge any fee on approved refunds unless stated above.

Contact us

Halant (operated by Saurabh Soni, individual sole proprietor)
E-41, Raheja Residency, Koramangala 3rd Block, Bangalore 560034, Karnataka, India
Email: support@halant.in
Phone / WhatsApp: +91 94149 87594
Support hours: Monday to Saturday, 10:00 am – 6:00 pm IST (closed Sundays and public holidays)