Last updated: 11 October 2026
Every Halant product is printed on demand for you, so returns work a little differently from regular stores. Here's exactly what we cover.
Damaged, defective, misprinted or wrong item
- Contact us within 7 days of delivery at support@halant.in or on WhatsApp +91 94149 87594 with your order number.
- Share a continuous, uncut unboxing video that starts with the sealed package and shipping label in view and ends with the product, plus clear photos of the issue. For framed prints, also photograph the outer box.
- Keep the original packaging until your claim is closed.
Once your claim is approved (usually within 2–3 business days), we send a free replacement, which is dispatched within 2–4 business days. If a replacement isn't possible, we issue a full refund to your original payment method.
We can't approve claims without an unboxing video, because our print partner needs it to verify transit damage. Claims raised more than 7 days after delivery are not eligible.
The following are not treated as defects:
- Measurement differences within ±0.5 inch for apparel or ±0.25 inch for frames (standard manufacturing tolerance).
- Slight colour variation between your screen and the printed product, and minor reflections on glossy laminate.
- Damage caused while opening the package with scissors or blades.
If the parcel looks damaged or tampered with at delivery, please note it with the courier (or refuse delivery) and tell us right away.
Size exchange and change of mind
Every product is made to order for you, so we can't take back an item for a size change, change of mind, a different colour or design preference, or an order placed by mistake.
Paid size swap (tees only): if your tee doesn't fit, message us within 7 days of delivery and we'll print and ship the new size for a flat ₹349 (covers printing and shipping). You keep the original tee. Please check our Size Chart before ordering.
Framed prints come in fixed sizes (A4 / A3), so a wrong size choice can't be swapped or returned.
Lost, delayed or undelivered orders
- Lost in transit: if the courier confirms your parcel is lost, or it isn't attempted for delivery within 15 days of dispatch, we'll reship for free or refund in full, your choice.
- Returned to us: if a parcel comes back because of an incorrect or incomplete address, or because you couldn't be reached after repeated delivery attempts, we can reship it for ₹100 or refund the order value minus ₹100 (the shipping cost already paid).
- Unserviceable pincode or no delivery attempt by the courier: full refund.
Refund timelines are on our Cancellation & Refund Policy page.
Contact us
Halant (operated by Saurabh Soni, individual sole proprietor)
E-41, Raheja Residency, Koramangala 3rd Block, Bangalore 560034, Karnataka, India
Email: support@halant.in
Phone / WhatsApp: +91 94149 87594
Support hours: Monday to Saturday, 10:00 am – 6:00 pm IST (closed Sundays and public holidays)